Patient Engagement and Retention

The 2-day Patient Engagement Program is NLP (Neuro-Linguistic Programming) based and increase patient sign-up for the well-being (and similar) program. One of the biggest hurdles to overcome is “what’s in it for me?” and we will address this, along with other issues, by using some of the following techniques:

• Building trust and rapport
• Pacing matching and leading
• Agreement frames
• Yes sets
• Scarcity principle
• It’s all about value and purpose
• Metaprograms – how decisions are made
• Objection funnel – coaching language to gain commitment
• Catch and grab process
• Presuppositions – all language has direction
• Robert Cialdini’s 6 Principles Of Persuasion

You will have the time and opportunity to learn and apply each area against specific examples you bring to the program

If you are interested in running this course on-site for your staff/team please call 0121 251 6172 or email me